SUPPORT
AIAnswers from your business knowledgeCUSTOMER SUPPORT. CUSTOMER INTELLIGENCE.
Your customers are
your source of intelligence.
Answer their questions. Understand what matters.
Explore01 / THE PLATFORM
Every question has something to tell you. WHALE brings customer support and intelligence into one connected flow.
Be there for your customers. Learn from their questions. Find a clearer direction for your business.
RESPONSE TIME
AskResponse times depend on service availabilityCUSTOMER INTELLIGENCE
LearnExplore recurring support themes
Conversations end.
Value shouldn’t.
Your knowledge. Your assistant. Your customer intelligence.
One clear place to begin.
Everything in view.
Move between your assistant, knowledge and insights.
Keep the context.
See the questions and needs behind each insight.
Make it yours.
Shape your assistant around your business.
THREE PARTS. ONE CONNECTED PICTURE.
Connect. Support.
Understand.
Your business knowledge.
Better customer support.
A clearer picture.
ROOM FOR YOUR NEXT CHAPTER
A clearer picture.
At every stage.
Monthly subscriptions in USD. Token allowances include a grace buffer equal to 20% of the next tier’s allowance. No automatic overage charges.
Launch
$0 / month
Free
A place to start.
- 50,000 tokens / month
- 200,000 grace tokens
- Core business knowledge
- One workspace
- Usage tracked transparently
Starter
Featured$25 / month
Billed monthly in USD
Bring the bigger picture into view.
- 1 million tokens / month
- 800,000 grace tokens
- AI customer support
- Customer intelligence
- Transparent usage tracking
Growth
$79 / month
Billed monthly in USD
Room for a growing team.
- 4 million tokens / month
- 1.6 million grace tokens
- Team workspace
- Transparent usage tracking
Pro
$119 / month
Billed monthly in USD
Capacity for established operations.
- 8 million tokens / month
- 1.6 million grace tokens
- Expanded team access
- Transparent usage tracking
A LITTLE MORE CLARITY
Answers to the questions
that come up most.
What is WHALE?
WHALE is a browser-based platform for AI customer support and customer intelligence.
How does usage work?
WHALE measures relevant AI messages and token usage on the server. Each plan can have configurable limits, and a 20% grace allowance is applied before an upgrade is required.
What can I give WHALE?
Connect your website, upload supported documents and add FAQs. Review and update knowledge from your workspace.
Can I test my assistant first?
Yes. Test your assistant before installation and review its answers.
Who handles payment details?
Paddle processes checkout, tax and payment details. WHALE does not store card numbers or CVVs.
Can I manage or cancel a subscription?
Workspace owners and administrators can open Paddle’s secure customer portal from Billing to manage payment details, invoices and cancellation.
Can I control stored conversation data?
Public conversations are stored for support and may be analysed for insights. Dashboard privacy preferences do not yet disable backend storage. Contact your workspace administrator about access and deletion; automated retention cleanup is not yet verified.